Refund Policy

Last updated: August 15, 2026

Canceling is not the same as refunding

You can cancel your membership at any time with no fee, and you will not be charged again. Cancellation stops future charges — it does not automatically refund a charge already made. See below for when we refund.

14-day return window

You may return a shipment for a refund within 14 days of delivery, provided every item is:

• unopened and in its original sealed packaging, with the authentication card included, and
• in the same condition in which it arrived.

To start a return, email james@shinythingsboutique.com with your order number before shipping anything back. We will send return instructions. Returns sent without prior authorization cannot be processed, because we cannot verify the chain of custody on bullion that arrives unannounced.

You pay return shipping, and we strongly recommend an insured, tracked service. Until the package reaches us, it is your risk.

Once we receive and verify the return, we refund the purchase price to your original payment method within 5–10 business days. Original shipping charges are not refunded.

What we cannot refund

Opened or unsealed items. Bullion that has left its sealed packaging cannot be resold as authenticated, so it cannot be returned. Please inspect the outer packaging before opening.

Mystery Boxes. These are final sale. The contents are the product, and they are disclosed at the moment you open the box.

Items past 14 days. After the window closes we cannot accept a return.

Price movement. We do not refund because the spot price of gold or silver moved after your purchase. Metals prices fluctuate and that risk is yours.

Damaged, lost, or incorrect shipments

These are not returns and the 14-day rule does not apply.

Damaged in transit — email us within 5 days of delivery with photographs of the packaging and contents. All shipments are insured; we will replace the items or refund you in full, including shipping.

Lost in transit — if tracking shows no movement for 7 days or shows delivery you did not receive, contact us and we will file an insurance claim and make it right.

Wrong item — if you received something other than what your tier should contain, tell us and we will send a prepaid return label and correct it.

Failed or duplicate charges

If you were charged twice, charged after canceling, or charged the wrong amount, email us with the date and amount. Verified billing errors are refunded in full within 5 business days. If we made the error you keep anything already shipped.

Contact

Shiny Things Jewelry and Watches, Inc.
1328 3rd St N
Jacksonville Beach, FL 32250
james@shinythingsboutique.com · (904) 705-5777